Complaints and Reviews

For access decisions, delivery, assessment or general service concerns, contact hello@edgeaiskills.com. Include a short description and any relevant application or learner reference, but do not attach sensitive evidence initially. You may ask for an accessible route or use an authorised representative.

For a privacy concern or information-rights request, use the Privacy Notice route. For a safeguarding concern, use the Safeguarding page rather than waiting for the normal service-complaint process. You do not need to sign in to find these routes.

We aim to acknowledge a service complaint within five working days and provide an outcome or progress update within 20 working days. If more time is needed, we will explain why and give the next update date.

An assessment or access review will be considered by an appropriately authorised person, independent of the original decision where practicable. We will explain the outcome, reasons where appropriate and any further review route available under the programme or your delivery organisation’s arrangements.

These are proposed service targets, not a restriction on your legal rights.

We acknowledge data-protection complaints within 30 days, investigate appropriately and communicate the outcome without undue delay. Information-rights requests use their applicable statutory timetable rather than the service-complaint targets above (ICO complaints requirements, ICO subject-access guidance).